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Service Advisor/Writer - Heavy Truck and Equipment Industries

Service advisors/writers typically schedule the work needed by the service department, write estimates for heavy equipment repairs, verify warranty and service contract information, maintain precise records of work performed and maintain high customer satisfaction. They work with customers and personnel in the parts and service departments and have a strong knowledge of maintenance and repairs of heavy trucks and other types of heavy equipment. Service advisors/writers have excellent written and oral communication skills, computer and software skills and superb customer service skills. They often handle customer complaints and interpret warranty information and company policies to customers.

Candidates for service advisor/writer positions in the heavy equipment industry should have the following qualifications and certifications:

Excellent communication and customer service skills
Mechanical aptitude with strong knowledge of parts and repairs
Strong computer and software skills
Technical writing certification may apply
Verifiable work history
Clean driving record

If you’re an experienced heavy truck or equipment service advisor/writer seeking employment or intrigued by the possibility of professional growth, please browse our job listings and submit your resume. Employers looking for highly qualified service advisors/writers to fill vacancies in their heavy equipment service departments are encouraged to contact Maizis & Miller Consultants. They are North America’s largest active network of qualified mechanics and service department personnel and specialize in time-critical placements.

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